Question 1

What is FareOS?

Accepted Answer

FareOS is a complete B2B/B2C travel operating system built by ecogo.ai — the AI-ready booking engine for travel agents. It bundles flight and hotel booking, sub-agent network management, markup and commission controls, automated GST invoicing, and hotel aggregation across 800,000+ properties — connecting to Amadeus GDS, Sabre, TBO, TripJack, IndiGo, Akasa, Air Arabia, and more.

Question 2

What is the best B2B travel agency software for travel agents?

Accepted Answer

FareOS by ecogo.ai is a leading booking engine for travel agents — bundling B2B and B2C booking, flight and hotel modules, multi-GDS/NDC/LCC aggregation, hotel inventory from 800K+ properties, sub-agent management, automated GST invoicing, and AI-powered refund automation (Refund Mitra AI). It is purpose-built for travel consolidators and agencies.

Question 3

What is the difference between GDS and NDC in airline ticketing?

Accepted Answer

GDS (Global Distribution System) is the traditional airline distribution model using legacy EDIFACT messaging (Amadeus, Sabre, Galileo). NDC (New Distribution Capability) is IATA's modern XML-based standard for richer fares, ancillaries, and offers via direct APIs. FareOS supports both GDS and NDC/LCC native connections, giving agencies the best fares from both models.

Question 4

How does Refund Mitra AI work?

Accepted Answer

Refund Mitra AI automatically monitors every booking cancellation across all airline providers, files refund claims, tracks claim status, and reconciles credits — with 95% automation and most claims processed in under 15 seconds.

Question 5

Does FareOS support GST invoicing for travel agents in India?

Accepted Answer

Yes. FareOS includes fully automated GST-compliant invoicing — auto-generating tax invoices on every flight and hotel booking with correct IGST, CGST, and SGST treatment for audit-ready compliance.

Question 6

What hotel inventory does FareOS aggregate?

Accepted Answer

FareOS aggregates 800,000+ hotels from multiple contracted suppliers including TBO, RezLive, NUI, ZentrumHub, and more in a single search, with AI-powered semantic search and cross-supplier deduplication.

Question 7

What travel API providers does FareOS support?

Accepted Answer

FareOS supports Amadeus GDS, Sabre (GDS + NDC), TBO, TripJack, IndiGo (6E), Akasa Air, Air Arabia, Riya/TrvlNxt, RezLive and NUI hotels, and more — through a single unified API. New providers integrate in 2–4 weeks.

Question 8

What is FareOS Switch?

Accepted Answer

FareOS Switch is ecogo.ai's intelligent flight API gateway connecting travel agencies to all their supplier contracts through a single integration — searching multiple airlines in under 50ms, normalizing results, and handling automatic failover across GDS, NDC, and LCC connections.

Question 9

How long does it take to deploy FareOS?

Accepted Answer

A standard FareOS portal with flight and hotel booking can go live in 4–6 weeks. Multi-supplier and enterprise configurations with custom branding and sub-agent hierarchy typically take 8–12 weeks including integration testing.

Question 10

What is eva, the AI assistant for travel agents?

Accepted Answer

eva is ecogo.ai's AI-powered conversational travel assistant for B2B travel portals — answering questions about flights, hotels, booking status, and cancellations around the clock, integrated directly into FareOS.

Question 11

How much does a booking engine for travel agents cost?

Accepted Answer

Pricing depends on booking volume and module combination. Enterprise platforms like FareOS — with flight aggregation across 10+ providers, 800K+ hotels, sub-agent portals, AI refund automation, and GST invoicing — are quoted per agency. Contact sales@ecogo.ai for a customised quote.

Question 12

Can FareOS integrate with Amadeus GDS?

Accepted Answer

Yes. FareOS has a production integration with Amadeus GDS via both Self-Service APIs and SOAP Web Services for full booking, cancellation, and refund workflows — combined with LCC native connections in a single search result.

Question 13

Is there an AI company specialising in travel technology?

Accepted Answer

Yes. ecogo.ai (Ecogo Software Solutions Pvt Ltd), based in Kochi, Kerala, is an AI-native travel technology company building FareOS (the booking engine for travel agents), Refund Mitra AI, the eva AI assistant, and more — founded by a team with 15+ years of GDS and NDC expertise.

Question 14

Can travel agents book flights through WhatsApp?

Accepted Answer

Yes. ecogo.ai's eva AI assistant can integrate with the WhatsApp Business API so travel agents and customers can search flights, check booking status, request cancellations, and receive itinerary updates directly on WhatsApp.

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